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For more than four decades, Neighborly has been redefining the home services industry, uniting a diverse portfolio of brands under one mission: to provide homeowners with reliable, high-quality solutions while supporting franchisees with best-in-class training and resources.
As the global leader in home services franchising, Neighborly offers an extensive range of business opportunities, from HVAC and plumbing to electrical work and home maintenance. At the heart of its success is a steadfast commitment to its core values, embodied in its “Live R.I.C.H.” philosophy—Respect, Integrity, Customer focus, and Having fun in the process.
This approach has made Neighborly more than just a franchise network—it’s a community built on trust, expertise, and a shared vision for service excellence. In this article, we’ll explore how Neighborly’s culture, support systems, and franchise opportunities continue to attract aspiring entrepreneurs eager to tap into a proven, purpose-driven business model.
The Evolution of a Home Services Powerhouse.
What began as a single business has flourished into a global network of more than 30 brands, each dedicated to meeting the essential needs of homeowners. Neighborly’s journey from a modest operation to a home services empire is a testament to its unwavering mission: to build a service community that enriches people’s lives by delivering amazing experiences.
Now spanning six countries, Neighborly has embedded itself into communities worldwide, driven by a bold vision “to be so remarkable we become a beloved household name.” Despite its vast reach, the company remains deeply rooted in its core values—fostering strong relationships both within its organization and with the homeowners it serves.
Each brand within the Neighborly family benefits from shared expertise, resources, and a commitment to excellence, ensuring that customers receive the same high-quality service, no matter where they are. This synergy has positioned Neighborly not just as a service provider, but as a trusted partner in home care, elevating industry standards one household at a time.
Code of Values: The Guiding Light.
Central to the identity of this business is its Code of Values, collectively expressed as “Live R.I.C.H.” The acronym stands for:
- Respect: Show unwavering honor and esteem for every individual.
- Integrity: Uphold honesty in all endeavors, even when no one else is watching.
- Customer Focus: Ensure every decision aims to serve and delight the customer.
- Having Fun in the Process: Embrace a positive atmosphere that encourages teamwork and joy.
By integrating these principles into daily operations, Neighborly fosters a culture where customers feel valued, team members find purpose in their work, and franchise owners build successful businesses rooted in trust and ethical leadership.
Over 30 Service Brands United by One Vision
Meeting Homeowners’ Needs in Every Season.
When it comes to home maintenance, repairs, and improvements, homeowners want reliable solutions from brands they can trust. That’s exactly what Neighborly delivers. With over 30 service brands spanning 19 industry verticals, the company has built a powerhouse network that covers everything from HVAC and plumbing to home cleaning and electrical work. Well-known brands like Aire Serv®, Molly Maid®, Mr. Rooter®, and Mr. Electric® each bring their own expertise, yet all share the same commitment to exceptional service and customer satisfaction.
A One-Stop Shop for Home Services.
Whether it’s routine maintenance like lawn care and window cleaning or urgent repairs and full-scale remodeling, Neighborly’s portfolio eliminates the guesswork for homeowners. By operating under a single umbrella, these brands offer seamless service while maintaining strict quality standards. This approach not only builds consumer confidence but also allows for strategic cross-promotion between brands, giving customers an easy, all-in-one solution for their home service needs.
Why a Diverse Service Portfolio Matters.
- Neighborly’s wide-ranging expertise isn’t just great for homeowners—it also benefits franchisees and investors. The network’s structure provides:
- Shared Knowledge & Best Practices – Insights in marketing, operations, and customer service flow across brands, strengthening every business in the system.
- Year-Round Stability – If one sector experiences seasonal fluctuations, others remain steady, creating a balanced, resilient business model.
- Comprehensive Solutions – Homeowners trust a single network for multiple services, reinforcing customer loyalty and repeat business.
For entrepreneurs looking to invest in the home services industry, Neighborly presents a rare opportunity. Whether your passion lies in HVAC, home cleaning, plumbing, or another essential service, there’s likely a franchise within this dynamic network that aligns perfectly with your skills and interests.
The “Live R.I.C.H.” Culture in Action.
Respect: A Culture of Collaboration and Care.
Neighborly fosters an environment where every stakeholder—employees, franchisees, and customers—is valued. Open communication, professional development, and customer-first policies ensure that respect is embedded into every aspect of the business. This commitment is evident in:
- Team Collaboration – Regular meetings, forums, and training sessions create space for knowledge-sharing and innovation.
- Customer Experience – Service professionals go beyond technical expertise to deliver friendly, trustworthy service.
- Franchise Support – New and existing franchisees receive operational guidance that promotes respect-driven leadership.
Integrity: Building Trust Through Transparency.
Long-term success in the home services industry relies on trust. Whether it’s a technician arriving at a customer’s home or a franchisee investing in the business, integrity is key. Neighborly upholds this principle through:
- Transparent Pricing – Customers receive clear, upfront estimates without hidden fees.
- Fair Franchise Practices – Royalties, fee structures, and expectations are straightforward to foster a win-win partnership.
- Accountability – Any service concerns are promptly addressed, ensuring high standards are met across all brands.
Customer Focus: Service That Keeps Clients Coming Back.
Neighborly’s customer-first approach is a driving force behind its success. From emergency home repairs to routine maintenance, every interaction is designed to be seamless and stress-free. This is achieved through:
- Easy Scheduling – Many brands offer online booking and dedicated customer service centers.
- Rigorous Training – Service professionals undergo ongoing education to maintain top-tier standards.
- Continuous Improvement – Customer reviews and feedback loops help refine and enhance service offerings.
Having Fun in the Process: Energizing the Workplace.
A positive work culture leads to better customer experiences. Neighborly encourages enthusiasm and engagement among franchisees and employees through team-building activities, local community events, and milestone celebrations. By creating an environment that prioritizes both productivity and enjoyment, the company strengthens morale and delivers a better experience for customers and employees alike.
Through its Live R.I.C.H. values, Neighborly has built more than just a home services network—it has created a trusted community where businesses thrive, employees find purpose, and customers receive service they can count on.
Recognitions and Accolades: Standing Out in a Competitive Field.
In a crowded market, Neighborly continues to rise above the competition, earning a spot on Inc. 5000’s list of the most successful privately-owned companies in America. This recognition highlights Neighborly’s strong growth, innovation, and the effectiveness of its franchising model.
Global Franchise Award: International Recognition.
Neighborly has also earned the Global Franchise Award for Best Property and Home Maintenance Franchise, a testament to its global reach and high-quality service. This accolade underscores the brand’s robust international support system, making it an attractive option for prospective franchisees.
Why Invest in a Neighborly Franchise?
Proven History and Stability,
Neighborly’s decades of growth and commitment to integrity make it a reliable brand in the home services industry. Franchisees benefit from a proven business model that minimizes the risks of starting from scratch.
Comprehensive Training and Marketing Support
New franchise owners receive extensive training and marketing support, including:
- In-Person and Online Training: Covering operational best practices and management tips.
- Marketing Materials: Professionally designed assets to make an immediate impact in local markets.
- Field Consulting: Expert guidance on business challenges and opportunities.
With these resources, franchisees are equipped to succeed, even if they’re new to the home services industry.
Established Systems and Technology.
In today’s fast-paced business environment, technology is crucial for streamlining operations like scheduling, customer relationship management, and financial tracking. Neighborly invests in user-friendly platforms that simplify these tasks, allowing franchise owners to focus on growing their customer base without getting bogged down by complex administrative work.
A Network of Peer Support.
Joining Neighborly means becoming part of a vast network of franchisees across six countries. This community provides valuable peer support, sharing best practices, troubleshooting challenges, and even collaborating on cross-promotions. This collective knowledge helps franchisees expand quickly and sustainably.
Fast Facts and Figures.
Here’s a quick snapshot of Neighborly’s global footprint and operations. While figures may vary based on local conditions, this table offers a general overview of the company’s scale and reach.
| Item | Approximate Figure |
| Years in Operation* | 40+ years* |
| Number of Service Brands* | 30+* |
| Service Verticals Covered* | 19* |
| Countries of Operation* | 6* |
| Properties Serviced Annually* | 2.5 million+* |
These metrics reflect the organization’s breadth, showing how it has scaled over time without compromising its foundational values.
Showcasing Some Standout Brands.
While every company within the Neighborly portfolio brings its own unique strengths, here are a few standout brands that showcase diverse expertise in addressing specific homeowner needs.
- Core Focus: HVAC installation, maintenance, and repair
- Known For: Rapid response, thorough diagnostics, and energy efficiency
- Value to Customers: Longer equipment lifespans, reduced energy costs, and enhanced comfort
- Core Focus: Residential cleaning services
- Known For: Trusted professionals, customizable cleaning plans, and attention to detail
- Value to Customers: Time savings, a consistently clean home, and flexible scheduling
- Core Focus: Comprehensive plumbing services
- Known For: Exceptional courtesy, 24/7 availability, and transparent pricing
- Value to Customers: Peace of mind during emergencies, routine maintenance, and clear communication
- Core Focus: Electrical installations, repairs, and upgrades
- Known For: Skilled technicians, safety standards, and thorough inspections
- Value to Customers: Efficient energy use, enhanced safety, and expert advice on modern electrical solutions
Though distinct, these brands share a commitment to quality service, leveraging a unified support system while focusing on their specialized fields to create an unparalleled ecosystem of expertise.
Charting the Course to Ownership.
Step-by-Step Path to Franchise Ownership
Becoming a franchisee with Neighborly involves a structured process:
- Initial Inquiry: Complete an online form or speak with a representative to express interest in one of Neighborly’s home services brands.
- Preliminary Evaluation: Answer questions about your background, financial situation, and ownership goals.
- Disclosure and Review: Review the Franchise Disclosure Document, which outlines fees, training, territory rights, and more.
- Discovery Day: Attend an in-person or virtual event to meet leadership and understand daily operations.
- Agreement and Onboarding: Finalize the contract, undergo training, and begin preparations to launch your business in your chosen market.
Training That Builds Confidence.
Neighborly’s onboarding includes both classroom learning and hands-on experience. You’ll review operational manuals, shadow successful franchisees, and participate in technical and management workshops. Ongoing mentorship ensures you are well-equipped to manage your franchise effectively.
Beyond the Basics: Adding Value Through Community Involvement.
Giving Back to the Community.
When you become part of this home services powerhouse, you’re encouraged to make a difference in your local community. Ways to get involved include:
- Sponsored Events: Participating in local charity runs, neighborhood cleanups, and community projects.
- Donation Campaigns: Partnering with nonprofits aligned with the company’s Code of Values.
- Service Discounts for Those in Need: Offering reduced services for seniors or veterans, emphasizing the brand’s commitment to integrity.
Building Local Trust.
Active community involvement helps build trust and loyalty with customers. People are more likely to support a business that invests in their neighborhood. By aligning with local causes, franchise owners create lasting relationships and increase brand visibility, while exemplifying Neighborly’s core values of “R.I.C.H.”—Respect, Integrity, Customer Focus, and Hard Work.
The Road to Global Presence.
Six Countries and Counting.
Neighborly is currently operating in six countries, showcasing its scalable business model and the high demand for its services. Each international location adheres to the same Code of Values, while tailoring services to local market needs. This combination of consistency and customization ensures quality and fosters global growth.
Continual Expansion.
Neighborly’s leadership is open to new partnerships that align with its vision of enriching lives. Whether complementing existing services or adding new verticals, the focus remains on maintaining standards of respect, integrity, and customer care. New partners benefit from instant brand recognition and a robust support system, while the broader network gains fresh perspectives.
Overcoming Industry Challenges.
Seasonal Demand and Staffing.
Home services often face seasonal spikes, such as HVAC repairs in the summer or plumbing during cold winters. Neighborly supports franchisees by offering strategic training on:
- Workforce Management: Efficient hiring and scheduling practices to manage demand.
- Resource Allocation: Planning equipment and inventory to minimize downtime.
- Customer Retention: Building loyalty through routine checkups and repairs.
Technological Shifts.
Neighborly stays ahead of industry trends by continually updating its tech tools to improve operations:
- Online Scheduling: Easy, instant appointment bookings for customers.
- Mobile Apps: Job-tracking and invoicing tools for technicians to enhance convenience.
- CRM Systems: Comprehensive customer relationship management tools to store records, send reminders, and gather feedback for better service quality.
Embracing Values for Long-Term Success.
A Culture that Evolves with Growth.
As Neighborly expands rapidly, the company’s leadership ensures that its core “Live R.I.C.H.” philosophy remains central to its culture. Regular check-ins, company newsletters, and events emphasize that success is about more than profits—it’s about improving lives and helping homeowners.
Leadership That Listens.
At the executive level, feedback from franchise owners, technicians, and customers is valued. This open communication ensures that updates—whether in technology, marketing, or operations—are based on the collective experiences of the brand’s diverse stakeholders.
Setting Your Sights on a Neighborly Future.
Neighborly has grown from a single venture into a leading force in home services, with over 30 brands covering plumbing, HVAC, electrical work, cleaning, and more. Guided by a strong Code of Values, the company focuses on integrity, respect, and customer satisfaction.
For entrepreneurs, Neighborly offers proven systems, robust training, and a supportive community. Whether you’re drawn to brand recognition, scalable growth, or community impact, the opportunities are limitless within this network.
Opening the Door to Your Own Franchise Journey.
If you’re ready to explore owning a home services franchise, Neighborly offers more than just a brand—it offers a culture of collaboration, innovation, and core values. By joining, you’ll become part of a family invested in your success.
Ready to learn more about owning a franchise in the thriving home services industry? Visit Find Franchises for additional information, connect with resources, and take the first steps toward your “R.I.C.H.” franchise journey today!
